PRIVACY POLICY
Last updated: 01/07/2026
Marino Plant Hire respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Marino Plant Hire collects, uses, stores and discloses personal information when you visit our website, contact us, request a quote, respond to our advertising, or otherwise deal with us.
We are based in Queensland, Australia. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. We also aim to follow good privacy practice in all cases.
1. Personal information we collect
We collect only the personal information reasonably needed for our business activities.
This may include:
• your name
• phone number
• email address
• business or organisation name
• suburb, town, site location or service area
• details about the plant hire, excavation, civil works or related services you are interested in
• information you include in an enquiry, message, quote request or booking request
• records of communications with you
• website and advertising information, such as pages visited, device/browser information, approximate location, ad interactions and cookie or tracking data where those tools are used.
If you respond to one of our Facebook, Instagram or Meta lead ads, we may receive the information you choose to submit through the lead form, such as your name, phone number, email address, location and service enquiry.
We do not intentionally collect sensitive information through our website or advertising forms. Please do not send us sensitive information, tax file numbers, licence numbers, identity documents, health information or payment card information unless we specifically request it for a lawful and necessary purpose.
2. How we collect personal information
We may collect personal information when you:
• contact us by phone, email, website form, social media or direct message
• request a quote or ask about our services
• submit a Facebook, Instagram or Meta lead form
• interact with our website or online advertising
• become a customer, supplier, subcontractor or business contact
• apply for work with us.
Where practical, we collect personal information directly from you.
3. Why we collect and use personal information
We may use personal information to:
• respond to enquiries
• prepare quotes
• provide plant hire, excavation and related services
• arrange bookings, site visits, deliveries or job requirements
• contact you about your enquiry
• manage customer and supplier relationships
• keep business, safety and administrative records
• improve our website, advertising and services
• send marketing or follow-up communications where permitted
• meet legal, insurance, accounting, workplace safety or regulatory obligations.
4. Meta, Facebook and online advertising
We may run advertising on Meta platforms, including Facebook and Instagram.
If you submit a Meta lead form, Meta may provide us with the information you submit so we can respond to your enquiry. We aim to keep our lead forms short and collect only the information needed to respond, such as your name, contact details, location and service interest.
We may also use website analytics, cookies, Meta Pixel or similar tools to understand website traffic, measure advertising performance and show relevant advertising. These tools may collect information about your device, browser, website activity and ad interactions.
You can manage some advertising and cookie preferences through your browser, device settings and Meta account settings.
5. Marketing communications
We may contact you about services, offers or updates that may be relevant to you where you have consented or where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us directly. We will continue to send non-marketing communications where needed, such as messages about an enquiry, quote, booking, invoice, safety matter or legal obligation.
6. Disclosure of personal information
We may disclose personal information to:
• our employees and authorised contractors
• service providers who help us operate our business, website, email, CRM, IT systems, advertising or analytics
• Meta and other advertising or analytics providers, where relevant to our advertising activities
• professional advisers, including accountants, insurers and legal advisers
• payment, accounting or administration providers
• government, law enforcement, regulators or other parties where required or authorised by law.
We do not sell personal information.
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect personal information.
7. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include restricted access, password protection, secure systems, staff awareness, limiting downloads of lead information, and deleting or de-identifying personal information when it is no longer required, unless we need to retain it for legal, accounting, insurance, safety or business record purposes.
8. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. In some circumstances, we may be unable to provide access or correction, but we will explain why where reasonable.
9. Complaints
If you have a privacy question or complaint, please contact us first so we can try to resolve it.
Contact:
Marino Plant Hire
Email: contact@marinoplanthire.com.au
Phone: 0414 609 966
Address: 214 Mulgrave Road, Westcourt Cairns Queensland Australia 4870
We will aim to respond within a reasonable time.
If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website.